1) Take a break, to relax, reflect and organize your thinking.
2) Be optimistic - Find the opportunity in conflict.
2) Be optimistic - Find the opportunity in conflict.
| Conflict Toolkit |
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| Prepare |
3) Actively listen through focusing, paraphrasing and summarizing thoughts and feelings.
4) See the world through their eyes - Safely tuck away your own perspective for now.
4) See the world through their eyes - Safely tuck away your own perspective for now.
| Listen First |
5) Be specific and brief when the conversation is tense.
6) Be open-minded and inquisitive when calmer and aggressively explore new options.
6) Be open-minded and inquisitive when calmer and aggressively explore new options.
| Negotiate Effectively |
Dear Clients,
My training and practice is predicated on the following basic principles developed through
my years of conflict resolution experience, observation and training. My objective is to
pass this toolkit along to all of you for the betterment of your personal and professional
lives. Click on the links for more information and references, and contact me with any
questions or comments.
Sincerely,
Rich Trimble
My training and practice is predicated on the following basic principles developed through
my years of conflict resolution experience, observation and training. My objective is to
pass this toolkit along to all of you for the betterment of your personal and professional
lives. Click on the links for more information and references, and contact me with any
questions or comments.
Sincerely,
Rich Trimble
| Workplace Collaboration |
| Helping business professionals communicate |
LLC
TM
| Richard Trimble, PE WMA Certified Mediator IAF Certified Facilitator Seattle, Washington 206-403-8202 |